Well some upsetting news last week in my team at work, as they have been recruiting for a fulltime employee to come along and work with us. We have had two temporary members of staff doing an awesome job at getting work done in the office and really going the extra mile in order to get things done and answer the phones so that things get done and customers are served. Not every customer is ever happy, but to be honest in our department over 50% of the calls that come through to us are complaints anyway and it’s a matter of managing those complaints and signposting their enquiry to a person that will take them further or tell them that we can’t help.
Two of my colleagues went for the full time job that was being recruited for and they both were unsuccessful in their interviews and both told there services were no longer required at our office and one of them has until the end of this week to leave and the other will leave at the end of the first week in June.
I must repeat myself they were both very good at what they did and had undertaken a lot of training (mostly by me) which helped them be able to be as good as what they did. They were not only well trained they were keen to get the job done and jump in and rise to whatever challenge was presented to them in the job.
So we gain one new employee at the expense of losing two and our managers will call this progress. I will again attempt to help train up the new employee and ensure they are competent enough to ensure they can do the job properly but ultimately whether they are any good will be up to the new employee and will only be seen in time.
When I started in the team that I worked my two colleges had nearly 20 years each of experience in the team and were therefore blood good at what they did. I am now the most experienced member of the team and I have nowhere near as much experience as my predecessors. I know who to ask for help but will never know all the answers, though my job is not to know all the answers but to make sure I know who to assign a call or case to that will be able to provide those answers to and I can just about do that!
On the terrible day last week that my colleagues found out that they no longer had their jobs I also got in a bloody terrible argument in my local bar and that argument has hopefully now been resolved and out of respect to the person that I was arguing with I will not go into it further here, but at the very least I can say I hate disagreements and arguing with people.
But the situation in the bar my morose mood all combined into an unpleasant evening for one and all. I do hope the situation that led to the argument does not resurface again. Both myself and the person I was arguing with left on good terms after the argument and with any luck no further troubles will occur. I think with what he was going through it was probably a crap day for him too.
It was the icing on the cake to a really crappy day last Thursday.