It’s a trap!

I’m generally quite good at detecting phone scams and normally don’t fall for them or even give them a chance to speak before I hang up on them. But this evening I really felt like I got scammed.

I was on the phone to my mum just chatting about how the day has gone and checking what Christmas parcels that I had ordered to her house had arrived today when suddenly my mobile phone started ringing.  

I instantly though oh I had better get that call and it was showing up as a UK landline number , real number, real human being and you would hope real place that they are phoning from.

So I answered the phone and they that they were phoning from Ofwat (who are the water company regulator for the UK) to do a customer survey about South West Water (my water supplier). My first and only sensible question that I asked them was, ‘do you know my address and who you are calling today?’ I figured that if this really was not a hoax call that they should potentially know my name and address. Right away the woman speaking told me that she did not have that information.

I would have and perhaps should have hung up there and then but I did not. The thing is this the second time that South West Water survey people have tried to call me and the last time a couple of weeks ago was in the day and I said that I would answer a survey from them but could only do so after 5pm and this call was just after 5pm. So I thought they were either a very dedicated or lucky scammer.

Sadly I also was interested in the questions that they were asking and also wished to express my views on those questions such as, what were my views on the pollution on the coastal areas and what South west water were doing about it and that kind of thing so if this was a real questionnaire I did want to provide my views.  

There were 3 questions that I thought were dodgy but 3 questions is more than enough, firstly they asked me what my job was a just said officer for council (nice and vague), secondly they asked me for my annual household income, I said I was not prepared to provide them with these details it just seems the perfect kind of info a hoax caller would want to put me in a how much money we can extract form this idiot category on their hit list. Finally and the very last question they asked was my name, which I went ahead and told them to which after 20 minutes of survey I thought oh well I hope this is genuine!!!

So back to trusty Google, I searched about scam calls and South West Water and they had a 24 hour emergency phone line open for reporting water leaks on but you could also call them about scam calls and so phoned that number got put in a queue as you do waiting to ask a human being whether or not I had been scammed and who do I call about it?

So finally got through to a human and asked them if they knew of any surveys I was due to take and they confirmed that Ofwat were due to phone me and there was nothing to worry about. ARR FOR FECK SAKE!

On a plus note I found out I am in credit in my water account when I logged on trying to contact them so am going to cash in on that, well at least I should get some cash back in time for Crimbo, so long as that’s not a trap!

It’s cold outside

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