When they learn how to plug you into a digital world, you might not ever know how to unplug and come back to the real world or even the reason why you should. They will probably start plugging in the old, disabled and poor into a new matrix of control as an act of kindness, in order to save us from ourselves.
My mum has finally sold her home in Cornwall and due to move to Devon next Wednesday; we are all really looking forward to it. Though moving during an energy crisis is not the easiest time to move if you’re trying to save money on your energy bills. Mum has spent hours over the last week on the phone to utility companies, banks and council officers trying to update her home location status with them and there are very few people left in those organisations to take her calls due to the reduction in customer services employees and a push to do everything online.
One of the key roles that I have to do in my job at the council in Exeter is answer the phone and speak to customers and as such my job is also under threat due to long term restructuring aims seeing this role as a money saving cost effective form of progress to get rid of. This so called progress has forced me to bounce in and out of work for the last 26 years of my working life, sometimes choosing to apply for new jobs prior to an organisation or role being shut down or sometimes being made redundant due to restructuring issues and businesses closing down while I am still employed at them.
I can honestly say I am a very good hardworking and dedicated employee in an area of employment that people no longer wish to employ. I know for a fact that the work that I do is hard work and still needs to be done. I solve problems that are presented to my organisations, I am always busy there is always something important that needs to be done. By sacking people like me that need to answer phones and work with customers it does not make those customers problems go away it just means those customers are either ignored now or processed via a different channel.
This job is one of the many work roles in the UK that has been rapidly phased out by many companies there is a money saving exercise to increase profits by not enabling customers to speak to staff in business and government agencies.
First that sacked the face to face staff and I did not speak out, although I too was made redundant.
Then they came for the staff that talked to customers over the phone and again I did not speak out and again I was at risk and at times made redundant or moved on.
Finally the aim will likely be to digitise the workings of staff customer service roles so that there will be none left to hire, and likely none left to speak out too!
I strongly disagree with the digitising and outsourcing to computers of employed roles within any organisations and my main reason for this is that is businesses do not need to hire people and people do not have money from working to afford to pay to put a roof over their head and feed and clothe themselves then the state will not hand them those resources on a plate.
Either so called wealthy societies such as ours learn to adapt to look after and resource their most vulnerable members of society be they pensioners, disabled or the out of work or there will be a considerable amount of damage and ongoing suffering in society to these vulnerable individuals people claim to care but often money and actions or even lack of money and lack of action speaks louder than words.
No mainstream political party in the UK grasps this nettle at present as both Labour and the Conservative parties consistently want to chase the right wing element of the voting public in this country which is why the labour party do not have my vote in the upcoming council elections and it is a labour party that is presently facilitating my next round of redundancy at the council.
I have just written to my local MP Ben Bradshaw asking him if he wholeheartedly endorse the new planned restructuring of employment roles that are going to take place at Exeter council by a labour council and merely blames the Conservative for the cuts that will be endorsed in customer services roles and can he explain to me why I should vote Labour in the next council election and vote in my own potential redundancy at the hand of a Labour lead Exeter Council?
Though I cannot stop the world from spinning even when it appears to be spinning out of control, I can at least look to make sense of the madness and express my disapproval in my own way to my political representatives at the very least.